Shipping Policy

At Vexora, all orders are carefully packed and dispatched from within the UK. We do not dropship our products.

UK delivery

We aim to dispatch orders within 1–2 working days of receiving your order.

Standard UK delivery usually takes 3–5 working days from dispatch.

Delivery is free on UK orders over £50

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather and busy seasonal periods.

Order confirmation and tracking

Once your order has been placed, you will receive an order confirmation by email. A further email will be sent when your order has been dispatched, including tracking information where available.

Please check that your email address and delivery details are correct before completing your order.

Incorrect delivery details

We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address details supplied at checkout.

If you notice an error after placing your order, please contact us as soon as possible at info@vexora.co.uk. We will do our best to amend the address, but we cannot guarantee that changes can be made once an order has been processed or dispatched.

Delayed or missing orders

If your order has not arrived within the expected delivery period, please check the tracking information provided before contacting us.

If you still need help, email us at info@vexora.co.uk with your name and order number. We will investigate the delivery with the courier and keep you updated.

Please allow 10 working days from dispatch before an order can be treated as missing, as this will depend on the courier’s investigation process.

Damaged parcels or missing items

Please check your order as soon as it arrives. If an item is damaged, faulty or missing, contact us at info@vexora.co.uk as soon as possible and include:

• Your name and order number
• Details of the problem
• Clear photographs of the item and its packaging, where applicable

This will help us resolve the matter as quickly as possible.

Pre-orders

Products available for pre-order will have an estimated dispatch date shown on the relevant product page. This date is an estimate and may change due to circumstances outside our control.

If your order contains both in-stock and pre-order products, the full order may be dispatched together once every item is available. Any different arrangements will be explained on the product page or during checkout.

International delivery

Customers ordering outside the UK may be responsible for any applicable customs duties, import taxes or local handling charges. These charges are not included in the product or delivery price and must be paid by the recipient.

Contact us

If you have any questions about the delivery of your order, please contact:

Vexora
Email: info@vexora.co.uk